Frequent Questions

How fast do you ship?

We ship next business day. We also use trusted fullfilment partners, orders usually arrive within 3-5 days of your order. International Orders usually arrive with 7-10 days.

Can I change an order?

Although we wish we could accommodate all changes, we fulfill orders very quickly!

This includes the following:

  • Changing an Address
  • Changing an Item
  • Adding or Removing Items
  • Switching Shipping Methods

Once your order has been confirmed, it’s not possible for you, or us, to change it. Please ensure all your information is correct before submitting your order.

How can I contact GhostHunt?

If you have any questions about your order, please feel free to email us at support@ghosthunt.co. We are open Mon-Fri from 9am to 5pm Pacific Time.

What payment methods are accepted?

We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments.

Can I return an item?

You have 30 days from the date of delivery to request a return. Requests made after 30 days, unfortunately, can't be accepted.

To be eligible for a return, items must be:

  • Unworn, unwashed, and undamaged
  • In original condition with all tags attached
  • In original packaging
  • Accompanied by proof of purchase (order number or receipt)